Shipping & Delivery
We aim to dispatch all orders as quickly as possible while ensuring every order is carefully packed.
Processing Time
Orders are processed during normal business hours, Monday to Friday, excluding public holidays.
Orders placed after business hours, on weekends or public holidays will be processed on the next business day.
Delivery
Delivery times may vary depending on your location.
Estimated delivery:
- Local deliveries: 1–3 business days
- Major cities: 2–5 business days
- Regional and outlying areas: 3–7 business days
Delivery estimates are provided as a guide only.
Order Tracking
Where applicable, tracking information will be provided once your order has been dispatched.
Delivery Charges
Delivery costs are calculated during checkout based on your delivery address and selected shipping method.
Incorrect Addresses
Customers are responsible for providing accurate delivery information.
Lumo cannot be held responsible for delays or additional costs resulting from incorrect delivery details.
Collection
Where available, customers may choose to collect their orders from the designated collection point after receiving notification that their order is ready.